Salesforce launches Agentforce 360, ushering in the era of the Agentic Enterprise.
At Dreamforce 2025, Salesforce unveiled something truly transformative – a new way to think about work, intelligence, and the partnership between humans and AI. It’s called Agentforce 360, and it marks the beginning of what Salesforce calls the Agentic Enterprise era – where AI doesn’t replace people, it elevates them.
The Big Shift: From Automation to Agentic Collaboration
For years, we’ve seen AI take over repetitive tasks and streamline business processes. But Agentforce 360 goes beyond automation – it introduces AI agents that think, act, and collaborate alongside people in real time.
Imagine every employee having an intelligent partner that understands your data, predicts what you need, and helps you take smarter actions.
That’s the vision of the Agentic Enterprise – where humans and AI agents work together on one trusted platform to drive performance, speed, and growth.
“Agentforce 360 connects humans, agents, and data on one trusted platform – helping every employee and every company achieve more than they ever thought possible.”
– Marc Benioff, Chair and CEO, Salesforce
Why Agentforce 360 Matters
The last few years have proven that AI alone isn’t enough – it’s AI connected with people, data, and trust that truly transforms how we work.
Salesforce has been building toward this moment for more than two decades.
From CRM and automation to analytics and AI, each innovation has strengthened its foundation of trust and customer connection.
Agentforce 360 takes that legacy and turns it into something more powerful – a platform where agents not only serve customers but also empower employees and run entire business functions intelligently.
A Year of Progress: From Idea to Impact
Salesforce didn’t just talk about AI – it spent the last year delivering it.
Here’s how the journey unfolded:
- Agentforce (Oct 2024) – The first enterprise-grade AI agent platform.
- Agentforce 2 (Dec 2024) – Introduced smarter reasoning for more predictable results.
- Agentforce 2dx (Mar 2025) – Embedded agents into any workflow across departments.
- Agentforce 3 (Jun 2025) – Improved governance and scalability for large enterprises.
And now, Agentforce 360 brings it all together – combining people, processes, and intelligence into one seamless ecosystem.
Inside Agentforce 360: The Engine of the Agentic Enterprise
Agentforce 360 unites four key layers that work together to power this new model:
1. Agentforce 360 Platform
The foundation where AI agents are created, managed, and deployed – featuring a new conversational builder, hybrid reasoning, and even voice capabilities for natural, human-like interactions.
2. Data 360
The brain that gives context. It brings structured and unstructured data together, so agents can make smart, informed decisions using real business insight.
3. Customer 360 Apps
Salesforce’s core apps – Sales, Service, Marketing, Commerce, IT, and more – now come alive with embedded AI agents that understand customer behavior, business logic, and company data deeply.
4. Slack
The place where it all comes together. Slack becomes the collaboration hub for humans and AI agents – where insights, actions, and conversations flow naturally in real time.
Together, these layers transform Salesforce into a truly agentic ecosystem – not just managing data but acting on it intelligently.
Real Results: How Businesses Are Already Using Agentforce
This isn’t just a vision. Agentforce 360 is already live and delivering results across industries:
- Reddit cut case resolution time by 84%, reducing response time from 8.9 minutes to just 1.4 minutes.
- Adecco handled over half of candidate conversations outside office hours, freeing recruiters to focus on meaningful engagement.
- OpenTable resolved 70% of customer inquiries autonomously, offering the same warmth as a human concierge.
- Engine reduced handle time by 15%, saving over $2 million annually.
- 1-800Accountant achieved a 90% case deflection rate during tax season, helping customers faster than ever before.
These examples show what’s possible when human skill meets agentic intelligence.
A Closer Look at the Innovation
Agentforce 360 delivers several new capabilities that make AI more human, predictable, and collaborative than ever:
Agentforce Builder
A natural-language studio where teams can design and test AI agents – no coding required.
Agentforce Voice
Turns traditional IVR systems into real, human-like conversations integrated directly with Salesforce and major CCaaS platforms.
Hybrid Reasoning & Agent Script
Balances structured logic and flexible thinking, letting developers control how agents act while staying adaptable.
Observability
Dashboards that monitor agent performance, reasoning, and compliance – building trust through transparency.
Data 360 with Intelligent Context
Agents can now interpret PDFs, diagrams, and unstructured content to assist users more effectively.
Tableau Semantics
Ensures every agent uses the same trusted definitions and business metrics, standardizing analytics across systems.
Agents Across Every Function
Every Salesforce app now has its own intelligent assistant:
- Agentforce Sales – Automates prospecting and helps close deals faster.
- Agentforce Marketing – Designs and launches personalized campaigns autonomously.
- Agentforce Service – Provides always-on customer support and predictive service insights.
- Agentforce Field Service – Optimizes scheduling and integrates live maps.
- Agentforce IT Service – Ends the “portal-to-ticket” era with conversational, real-time IT resolutions in Slack or Teams.
And with Agentforce 360 for Industries, Salesforce offers pre-built solutions for sectors like life sciences, manufacturing, and public services helping businesses see value faster.
Slack: The Agentic OS for Work
Slack is evolving into what Salesforce calls the Agentic OS – the operating system where humans and AI agents collaborate seamlessly.
- Slack-first Apps bring insights and actions directly into chats.
- Channel Expert Agents offer always-on expertise inside your channels.
- Reimagined Slackbot becomes context-aware, summarizing conversations and helping you write or plan instantly.
- Enterprise Search spans tools like Google Drive, GitHub, and Jira – giving instant answers.
The best part? Slack now integrates with third-party AI partners like Anthropic, OpenAI, and Google via Model Context Protocol (MCP) – making it an open, connected AI workspace.
A Partner Ecosystem That Expands Possibilities
Salesforce’s partner network is supercharging Agentforce 360 with deep industry expertise and plug-and-play agents.
Through the new Slack-native AgentExchange, teams can now explore and install AI agents from partners like OpenAI, Anthropic, Google Cloud, and Vercel – right inside Slack.
This open model ensures that innovation keeps expanding – and every organization can tailor the Agentic Enterprise to its unique goals.
What This Means for the Future
The launch of Agentforce 360 isn’t just about another Salesforce product – it’s the start of a paradigm shift.
Work will no longer be defined by repetitive tasks or isolated systems. Instead, it will be powered by connected intelligence, where every employee has an agentic partner amplifying their potential.
As Salesforce puts it, “AI doesn’t replace people – it elevates them.”
And with Agentforce 360, that elevation has officially begun.
Learn More
Agentforce 360 is available globally starting today, with new innovations rolling out in pilot and beta over the coming months.
At STRATLINK, we’re closely following how Agentforce 360 will shape the next era of digital transformation – blending AI, trust, and human potential into one intelligent enterprise system.
Stay tuned as we explore how your organization can step confidently into the Agentic Enterprise era.k smarter, faster, and more connected experiences for your teams.
